Frequently asked questions

Your questions about online physiotherapy, funding, and recovery, answered.

Patients

How do you do physio online and what happens in a session?

Online physiotherapy takes place over a secure video call where we assess how you move, accurately diagnose the issue, and guide you through treatment. The sessions include having discussion about your injury, pain and advice regarding movement patterns, safe loading and going about your day to day in a pain free way. You will also receive a tailored exercise program as well as hands-on and pain relieving techniques you can do yourself. With the right coaching and follow-up, online physio consistently delivers outcomes comparable to in-person care for many conditions.

What do I need at home to perform a session?

For online physio, all you really need is a stable internet connection, a device with a camera, and a bit of space to move. If you have simple equipment like a chair, towel, or resistance band, that’s a bonus, but not essential. We will work with whatever equipment you have to maximise your recovery.

How often will I need a session?

Session frequency will vary from person to person. If you have a recent injury with high levels of pain, we will usually look to have sessions closer in succession. If you are in a maintainence phase of rehabilitation, where you are performing exercises as your main treatment, the sessions will usually be spread out more.

Is my privacy protected?

Yes, your privacy is fully protected. Online sessions are conducted through secure, encrypted platforms and your personal health information is kept confidential in line with medical privacy standards.

Why would I choose telehealth over face-to-face?

Telehealth delivers the same thorough assessment, accurate diagnosis and effective treatment as face-to-face care, but without the travel or scheduling hassle. It’s ideal if you live regionally, have limited time, travel often, or simply don’t enjoy hands-on treatment, making high-quality physio far more accessible on your terms.

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Patients

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Have questions? Our physios are here to help.

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Have questions? Our physios are here to help.

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