FAQs | Telephysio Australia - Online Physiotherapy Questions Answered

Is telehealth appropriate for my patients?

Yes telehealth physiotherapy is appropriate for a wide range of musculoskeletal, post-operative, and chronic pain patients and is particularly effective when education, exercise-based rehab, and load management are key components of care. It’s also an excellent option for patients with limited access to in-person services due to location, mobility, scheduling, or preference.

What are the outcomes of telehealth compared to in-person physiotherapy?

Research consistently demonstrates that telehealth physiotherapy produces outcomes comparable to in-person care across a wide range of presentations, including musculoskeletal, post-operative, chronic pain and functional rehab. Patients report high satisfaction, strong symptom improvement, and excellent continuity of care, with the added advantages of increased access, reduced delays in treatment, and greater adherence to management plans.

How will this benefit my patients?

Telehealth physiotherapy benefits patients by providing timely, convenient access to expert care, even if they live remotely, have mobility challenges, or limited time. It supports faster recovery, consistent follow-up, and empowers patients with education and self-management strategies, all while maintaining outcomes comparable to in-person treatment.

Are my patients able to use their chronic pain care plans (GPCCMP's)?

Yes — patients can use their GP Chronic Pain Management Plans (GPCCMPs) for telehealth physiotherapy, just as they would for in-person sessions. Telehealth appointments are fully eligible for rebate under these plans, allowing patients to access funded care remotely. Our sessions have no gap charged on top of the medicare rebate so the patients will have no out of pocket expense when performing these sessions.

How does this run day to day?

Telehealth physiotherapy runs like a regular clinic, with scheduled video appointments where patients are assessed, diagnosed, and guided through treatment. Follow-ups, progress reviews, and exercise updates are all conducted virtually, with secure communication for questions, resources, and ongoing support between sessions.

Is this realistic for my older patients?

Yes, telehealth is realistic and effective for older patients. \With simple technology like a tablet, smartphone, or computer, most can engage fully in assessment, exercise, and education, and many appreciate the convenience of receiving care safely at home without the need to travel.

Is telehealth appropriate for my patients?

Yes telehealth physiotherapy is appropriate for a wide range of musculoskeletal, post-operative, and chronic pain patients and is particularly effective when education, exercise-based rehab, and load management are key components of care. It’s also an excellent option for patients with limited access to in-person services due to location, mobility, scheduling, or preference.

What are the outcomes of telehealth compared to in-person physiotherapy?

Research consistently demonstrates that telehealth physiotherapy produces outcomes comparable to in-person care across a wide range of presentations, including musculoskeletal, post-operative, chronic pain and functional rehab. Patients report high satisfaction, strong symptom improvement, and excellent continuity of care, with the added advantages of increased access, reduced delays in treatment, and greater adherence to management plans.

How will this benefit my patients?

Telehealth physiotherapy benefits patients by providing timely, convenient access to expert care, even if they live remotely, have mobility challenges, or limited time. It supports faster recovery, consistent follow-up, and empowers patients with education and self-management strategies, all while maintaining outcomes comparable to in-person treatment.

Are my patients able to use their chronic pain care plans (GPCCMP's)?

Yes — patients can use their GP Chronic Pain Management Plans (GPCCMPs) for telehealth physiotherapy, just as they would for in-person sessions. Telehealth appointments are fully eligible for rebate under these plans, allowing patients to access funded care remotely. Our sessions have no gap charged on top of the medicare rebate so the patients will have no out of pocket expense when performing these sessions.

How does this run day to day?

Telehealth physiotherapy runs like a regular clinic, with scheduled video appointments where patients are assessed, diagnosed, and guided through treatment. Follow-ups, progress reviews, and exercise updates are all conducted virtually, with secure communication for questions, resources, and ongoing support between sessions.

Is this realistic for my older patients?

Yes, telehealth is realistic and effective for older patients. \With simple technology like a tablet, smartphone, or computer, most can engage fully in assessment, exercise, and education, and many appreciate the convenience of receiving care safely at home without the need to travel.

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