Frequently asked questions

Your questions about online physiotherapy, funding, and recovery, answered.

Workplace health

How does telehealth help our business?

Telehealth helps your business by making access to physiotherapy fast, convenient, and seamless — communication between our team and your company is simple, keeping everyone informed and coordinated. By providing early intervention for employees, we can reduce the severity of injuries, support quicker recovery, and ultimately help lower costs related to workers’ compensation and insurance claims.

When should we use telehealth physiotherapy?

Telehealth physiotherapy is ideal for early intervention, helping employees address injuries or pain before they worsen, which can reduce lost time and costs. It’s also highly effective for ongoing treatment, especially when access to in-person physiotherapy is difficult, ensuring continuity of care and faster, safer return-to-work outcomes.

Does telehealth actually work compared to face-to-face?

Yes, telehealth physiotherapy delivers outcomes comparable to face-to-face care for most injuries and musculoskeletal conditions. Employees receive the same expert assessment, diagnosis, and treatment guidance, with the added benefits of convenience, faster access, and consistent follow-up, helping them recover efficiently and stay productive.

What about safety and liability?

Telehealth physiotherapy is safe and clinically guided by qualified physiotherapists who follow best-practice assessment and treatment protocols. All sessions are conducted via secure platforms, with informed consent obtained from each patient before care begins, and physiotherapists are fully insured and compliant with professional standards, ensuring both safety and proper liability management.

What does it cost us?

The cost is straightforward and flexible, a set number of early intervention sessions can be provided if a worker experiences an injury, helping address issues quickly and reduce downtime. If the employee hasn’t fully recovered and a workers’ compensation claim becomes necessary, treatment seamlessly continues through the standard workers’ compensation pathway, ensuring continuity of care without disruption.

What does it look like operationally?

Operationally, telehealth physiotherapy is simple to implement. Appointments are easy to book online or through our team, and employees can complete sessions during work hours or after, depending on what works best for your business. This flexible approach ensures minimal disruption while keeping care consistent and accessible.

What information do we recieve?

You’ll receive clear, concise updates on your employees’ progress, including assessments, treatment plans, and outcomes. We provide actionable insights while maintaining patient confidentiality, so you can support recovery, manage risks, and make informed decisions without compromising privacy.

How does this make life for our business better?

Telehealth physiotherapy makes life easier for your business by streamlining access to care, reducing time off work, and providing fast, clear communication between our team and yours. Early intervention and flexible scheduling help prevent injuries from escalating, lower costs, and keep employees healthy, productive, and supported.

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Have questions? Our physios are here to help.

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Have questions? Our physios are here to help.

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Have questions? Our physios are here to help.

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